Faq

When I Pay at checkout, where does the money go?

The money comes to us and we deal with the vendor on your behalf to ensure and manage timely delivery.

What if goods are not delivered?

We will refund your money

Is the price on this website higher than the price at the vendor's store?

No, prices are exactly the same.

Can I deal with the Vendor directly?

Yes you can. The contacts are displayed on each product.

I am a parts dealer and want to list my stock on your website.

Register as a vendor . If you have any problems contact us.

I can not find the part I want

We may have the part available but not yet published on the website. Please contact us

Do you get parts on order.

Parts are always in stock. Unless the part is out of stock , we then contact vendors who might be having it. 

Do I need an account to shop on Kaddeyi?

No, you do not need an account to shop. You will be required to enter a valid telephone number when checking out.

How do I place an order?

Shopping on Kaddeyi is easy. Once you have found the product you want to buy, just follow the steps below:

• Click on 'Add to Cart' button, to add this product to your cart,

• Click on 'cart' in the top right corner , to open the shopping cart

• Click 'proceed to checkout' on the shopping cart page

• Enter the required details,

• Choose your preferred payment option,

• Click on 'Place order' to complete your order.

Once your order is placed, we will provide a tracking code which together with the registered phone number will be used to track your order using the address https://www.kaddeyi.com/track-order

How do I pay on Kaddeyi?

You can choose from the different payment methods available. Please find below the list of available payment methods:

• Cash On Delivery (payment is made on picking the product)

• Mobile Money (MTN & Airtel)

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

How can I return my product?

•  Call our customer care at 07........... or info@kaddeyi.com to create your return.

• Pack your product incase it was packed on delivery.

• Include all tags, accessories or free gifts you received.

• Return your product

Are there any hidden costs or charges if I order from Kaddeyi?

There are no hidden costs or charges when you order from Kaddeyi. All costs are 100% visible at the end of the checkout process.

How can I track my order?

You can track its status by entering your tracking code / password and your phone number on https://www.kaddeyi.com/track-order/.